- Order Placement and Acceptance
All orders placed on the Gudlily website are subject to acceptance by Gudlily.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or insufficient stock.
Order confirmation will be sent to the customer’s email address once the order has been accepted.
- Payment
Payment for orders must be made in full at the time of purchase using accepted payment methods (UPI, credit/debit cards, net banking, etc.).
We accept secure online payment gateways to ensure the safety of your transaction. - Shipping and Delivery
We strive to process and ship all orders within 3 business days. However, delivery times may vary depending on your location and other factors.
Shipping charges will be calculated based on your shipping address and order total.
We use reliable shipping partners to ensure the timely delivery of your orders.
We are not responsible for any delays or damages caused by the shipping carrier unless otherwise specified. - Returns and Exchanges
Gudlily accepts returns or exchanges for unopened and undamaged products within [number] days of the purchase date.
Return shipping costs are the customer’s responsibility.
For defective or damaged products, we will cover the return shipping costs and provide a replacement or refund.
To initiate a return or exchange, please contact our customer support team at info@gudlily.com or 9909928789. - Product Storage and Handling
Gudlily chocolates are made with natural jaggery and may be sensitive to temperature and humidity. To ensure optimal taste and texture, please store our chocolates in a cool, dry place away from direct sunlight.
Exposure to extreme temperatures or humidity may affect the taste and quality of the chocolates.
If you notice any signs of spoilage or damage, please contact our customer support team immediately. - Pricing
The MRP (Maximum Retail Price) indicated on the product packaging is applicable only within the state of Gujarat. Prices may vary in other regions due to factors like taxes and transportation costs.
We reserve the right to modify our pricing at any time without prior notice.
